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Hilton Lincoln Centre in Dallas Seamlessly Integrating Sales and Service via PSAV

The four-diamond luxury hotel, located in the heart of Dallas, is watching sales from event technology deployment and meeting room Internet access soar thanks to the service provided by its onsite partner PSAV® Presentation Services

Long Beach, Calif. — September 11, 2012 —At the Hilton Lincoln Centre hotel in Dallas, PSAV Presentation Services has become a vital extension of the hotel’s meetings business and a strategic partner to its sales team for the last 12 years. From complex shows to small, intimate meetings, the 500-room, four-diamond luxury hotel, located at 5410 Lyndon B. Johnson Freeway, relies on PSAV to make each event memorable. As such, customer satisfaction and revenues from event technologies and guest high speed Internet access are at an all time high.

“PSAV has always done a fantastic job for our hotel,” said General Manager Michael McGilligan. “They are a fundamental part of our team, and the seamless way they integrate with our sales force has made them a strategic asset. PSAV’s technology is state of the art and their people are well trained. They give us a wonderful competitive advantage over other properties that offer on-site AV or that use other providers.

“We attribute the consistently high customer satisfaction to PSAV,” he said. “After they took over managing our high-speed Internet access, revenues from meeting room Internet usage have gone up more than 150 percent. It doesn’t matter what type of event our customers require, PSAV has the resources and the expertise to pull it off.

“The bottom line is that with PSAV, we have peace of mind knowing that our customers are in great hands,” McGilligan said. “Having such confidence in an event technology partner is worth its weight in gold. We couldn’t be happier with PSAV and our customers are equally as pleased. The repeat bookings say it all.”

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This entry was posted on September 11, 2012 by in Uncategorized and tagged .

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