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The Fairmont San Francisco Raving about PSAV’s Revenue Contribution, Structure and Customer Service

Since the AAA 4 Diamond, ExxonMobil 4 Star hotel transitioned to PSAV in 2010, revenues have more than doubled and are on a steady incline

Long Beach, Calif. — August 3, 2012 — Fairmont is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. The Fairmont Hotel San Francisco is a leader as well, today ranked No. 1 out of 40 properties for revenue produced in the convention services department. What is the historic hotel’s secret to success?PSAV® Presentation Services.

To establish more consistency across the Fairmont system, PSAV was selected to manage the onsite event technology for the prestigious hotel. Since transitioning from a previous vendor in January 2010, revenues have been on a steady rise. At the end of its first year at The Fairmont San Francisco, PSAV had achieved 2.4 million in revenues from event-technologies and High Speed Internet Access services, compared to a $900,000 contribution in 2009 from the previous vendor. By the end of 2011, revenues topped 2.5 million and projections indicate that 2012 revenues will far surpass those of the previous year.

“Today The Fairmont San Francisco is top in the system thanks to our ‘partnership’ with PSAV,” said Sion Edwards, the hotel’s director of convention services and catering.

“They are not an outside vendor who is taking up space in our hotel. They are a true partner in every sense of the word. Yes, we are thrilled with PSAV’s revenue contribution, but for me personally, it’s the relationship that the PSAV team has built with our staff and our guests that has impressed me the most. Daily I work side-by-side with PSAV to ensure that whatever we have going on in the hotel will be exceptional. To date, PSAV has exceeded expectations with each and every event.

“This is not typical for an AV company. These guys aren’t techies who serve bestwhen hidden in the back of the house. PSAV is hospitality minded. They are polished and professional, and know how to talk to our guests. That’s so important to Fairmont.”

“Equally as impressive is the fact that PSAV is a structured organization, ” he said. “Smaller companies tend to be less organized and often fly by the seat of their pants. That type of service reflects in the bottom line and revenue contribution. That’s just the opposite with PSAV. I am so pleased with PSAV’s performance at The Fairmont San Francisco that once I learn their secret to success, I plan to share it across the system, and hopefully make it a new standard by which all Fairmont hotels operate. “


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