For the second consecutive year, the leading supplier of audiovisual and event technologies is hailed for its efforts to continually improve customer satisfaction
LONG BEACH, CALIF. — February 21, 2011 —PSAV® Presentation Services has once again been named a “Finalist ” in the 6th Annual Stevie Awards for Sales & Customer Service. This year the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide has been nominated in the “Best Use of Technology for Customer Services” category for its electronic Survey Portal Access that enables internal managers online access to query results via an analytical dashboard.
The Stevie® Awards group organizes several of the world’s leading business awards shows, including the prestigious International Business Awards, The American Business Awards, and the Stevie Awards for Women. More than 1,000 entries from organizations worldwide were submitted to this year’s competition, an increase of almost 30% over 2011. Entries were
considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers. Award winners will be announced during a gala banquet on February 27 at Caesars Palace in Las Vegas.
“Being named a Stevie Award finalist for two consecutive years is a real tribute to the PSAV team, ” said Greg Van Dyke, PSAV Senior Vice President, Global Sales and Marketing. “We remain focused on customer service no matter what we do or where we go to support an event. Customer satisfaction should be important to all service providers, but since the vast majority of our business is from returning customers and referrals, for us it’s paramount.
The Survey Portal Access solution that earned us this finalist designation gives our employees the data necessary to respond to customer concerns immediately, leveraging real time feedback for continual improvement.”
“Upon completion of each event, PSAV customers take a survey detailing and ranking our performance,” Van Dyke said. “That data is then shared immediately with the appropriate team. Each group analyzes the trends and adapts their services and equipment accordingly to make sure we meet our customer’s expectations. If there is ever a customer concern about a particular show, we can then reach out from a service-recovery standpoint and do whatever is necessary to turn that business into satisfied customer for the long term.”
PSAV was one of 11 finalists nominated in the “Best Use of Technology for Customer Services” category [outside the Computer Hardware, Software, Services, Electronics, or Telecommunications industries]. Finalists in this category included: ABF Freight System Inc., AllClear ID, DHL Global Forwarding, EMKAY, Vodafone Turkey, TTNET, John Hancock
Signature Services, NEW Customer Service Companies, Office Depot, and Oppenheimer Funds Inc. For a full list of Finalists, visit www.stevieawards.com/sales.
“We are honored to be in the running with prestigious companies, and we eagerly await the results later this month, ” Van Dyke said.
With 800 locations around the globe in 10 countries, PSAV is the big guy in meetings. However local and regional offices make it the little guy too. PSAV’s people and resources are in more major markets than anyone else, and that too plays a big part in the company’s overall front-line customer service performance.